299com Terms and Conditions

Welcome to the 299com platform. By using this website or any part of it, you automatically agree to these terms and conditions. If you do not agree with these terms, please refrain from using this platform.

These terms and conditions serve as a valid agreement between 299com and its users. The platform provides online gaming services for entertainment purposes. Users are always responsible for complying with the laws of their own country.

These terms have been prepared in Bengali and apply specifically to users in Bangladesh. In the event of any dispute or ambiguity, the Bengali version shall be considered authoritative.

2.1 Registration Process

To open an account on 299com, you must provide accurate and complete information. Creating an account with false information is strictly prohibited and may result in immediate account closure.

• Each person may open only one account.
• The name, address and mobile number provided when creating an account must be accurate.
• Multiple accounts cannot be opened with the same mobile number or email.
• If you need to change your account details, please contact the support team.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is strictly prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

2.3 Identity Verification (KYC)

299com conducts identity verification to ensure a safe gaming environment. For withdrawals or large transactions, you may be asked to submit a copy of your national identity card or passport. If this process is not completed, withdrawals may be temporarily delayed.

299com strictly enforces a 21+ age limit. Only persons aged 21 or above may open an account and play games on this platform.

• Account registration by minors (under 21) is strictly prohibited.
• If irregularities are found during the age verification process, the account and deposited funds will be confiscated.
• It is the responsibility of parents to ensure their minor children are not using this site.
• If we learn that a minor has used this site, that account will be closed immediately.

Additionally, users from countries or regions where online gaming is legally prohibited may not use 299com. Users bear full responsibility for complying with the laws of their own country.

4.1 Deposit Rules

299com currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳500.

• Deposited funds must come only from the account holder's own payment method.
• Deposits made through third parties are prohibited.
• Once the deposit process is complete, the balance is added to the account immediately.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests generally take 5 to 30 minutes to process. Withdrawal funds will be sent back to the same payment method that was used for the deposit.

• Withdrawals may be temporarily limited if bonus wagering requirements have not been met.
• Large withdrawals may be delayed if identity verification has not been completed.
• 299com reserves the right to temporarily suspend withdrawals if fraudulent activity is suspected.

4.3 Currency and Conversion

299com processes transactions in Bangladeshi Taka (৳ / BDT). 299com will not be responsible for any difference in exchange rates if transactions are made in foreign currency.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus, making your total balance ৳2,500. To withdraw this bonus, you must wager the bonus amount 10 times (10x wagering requirement).

5.2 Bonus Terms

• Each user is eligible for one welcome bonus.
• No withdrawal may be made before the wagering requirement is met.
• Bonus funds cannot be used to earn cashback or other bonuses until the wagering requirement is fulfilled.
• Attempting to meet the wagering requirement through self-betting is prohibited.
• If fraud in earning bonuses is proven, all bonus and winnings will be confiscated.

5.3 VIP Program

The 299com VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each tier. 299com reserves the right to grant or withdraw VIP benefits.

5.4 Promotion Changes

299com reserves the right to change, suspend or cancel any promotion, bonus offer or VIP benefit at any time. These changes may take effect without prior notice.

6.1 Fair Play Policy

299com is committed to ensuring a fair and transparent gaming environment. Our games are independently tested and verified. The outcome of every game is determined by a completely random process.

6.2 Technical Issues

If a game is interrupted due to a technical issue, 299com reserves the right to void the result of that game. Any winnings resulting from a software error are not valid and 299com will not be liable in such cases.

6.3 Betting Limits

Specific minimum and maximum betting limits apply to each game and market, as stated within the game. 299com reserves the right to change betting limits as needed.

6.4 Bet Cancellation Policy

Once a bet is confirmed, it generally cannot be changed or cancelled. However, in specific circumstances (such as an event being cancelled or postponed), a bet may be voided or resettled.

Any of the following activities are strictly prohibited on 299com and if violated, the account will be closed immediately and all funds may be confiscated:

• Creating or operating multiple accounts.
• Registering an account with false information.
• Using another person's account or renting out an account.
• Using dishonest methods to earn bonuses (bonus abuse).
• Exploiting software errors or vulnerabilities.
• Placing bets using automated scripts or bots.
• Using the platform for money laundering or illegal financial transactions.
• Threatening or harassing other players.
• Attempting to hack the platform's security systems.
• Depositing or withdrawing funds through third parties.

If we detect any suspicious activity, the account may be temporarily suspended for investigation.

8.1 Closure by User

You may close your account at any time. To do so, contact our support team via live chat. Please withdraw any remaining balance before closing your account.

8.2 Closure by 299com

299com reserves the right to close or suspend an account for any of the following reasons:

• If these terms and conditions are violated.
• If evidence of fraudulent or deceptive activity is found.
• If false identity or information is used.
• If the age limit is violated.
• In accordance with instructions from law enforcement agencies.

8.3 Responsible Gaming Self-Exclusion

You may request to temporarily or permanently restrict your account for responsible gaming purposes. To learn more, visit our Responsible Gaming page.

299com will not be liable for:

• Game sessions affected due to internet connection loss.
• Loss caused by issues with the user's own device.
• Delays or errors by third-party payment providers.
• Loss caused by the user sharing their account details with others.
• Service disruptions caused by unexpected technical issues or cyberattacks.

The 299com platform operates on an "as is" basis. We strive to provide a service free of technical errors, but we cannot guarantee completely uninterrupted service.

299com is fully committed to protecting your personal information. We use SSL encryption and advanced security technology to keep your information safe.

Please read our Privacy Policy for details on what information we collect, how it is used and your rights. By using the platform, you also agree to our privacy policy.

10.1 Data Sharing

We do not sell your information to third parties. However, limited information may be shared with trusted partners for legal obligations, fraud prevention or payment processing.

The 299com website, logo, designs, content and software are wholly owned by or licensed to 299com. Copying, distributing or reproducing this content without permission is strictly prohibited.

• Game software and content are owned by the respective game developers (such as Pragmatic Play, PG Soft, JILI, Spribe).
• Using the platform's content for any purpose beyond personal entertainment is prohibited.
• 299com's trademarks and brand names may not be used without permission.

299com reserves the right to change, add to, or amend these terms and conditions at any time. For important changes, we will endeavour to post a notice on the platform.

Continuing to use the platform after any changes will be taken to mean that you have accepted the new terms and conditions. You are therefore advised to check this page regularly.

The "Last Updated" date shown at the top of the page always indicates the date of the most recent change.

13.1 Contact

If you have any questions or complaints about these terms and conditions, please contact us:

• 24/7 Live Chat: Use the live chat feature from any page on the site.
• Email: [email protected]

13.2 Dispute Resolution

For any dispute, please first try to resolve it directly through our support team. In the event of a dispute, 299com's decision will be considered final; however, we will always consider the matter fairly and transparently.

13.3 Responsible Gaming Support

If you are experiencing any issues related to gaming, please use our responsible gaming service. For more information, visit our Responsible Gaming page.