299com Privacy Policy Your Information Is Protected

1. Introduction and Applicability

299com ("we", "our", "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy explains how 299com collects, uses, stores, and protects your personal information.

When you use 299com's website, app, or services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

This policy applies to all registered users and website visitors of 299com. Only individuals aged 21 or above may register on this platform.

2. What Information We Collect

2.1 Information You Provide Directly

When you create an account or use our services on 299com, we may collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Username and password (encrypted)
National ID or passport number (for identity verification)
Address and residential details
Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

IP address and device type
Browser type and version
Time and date of service use
Page visit data and navigation patterns
Cookies and session tracking data
Transaction history and gaming activity

2.3 Information Received from Third Parties

We may occasionally receive limited information from identity verification services or payment processors (such as bKash or Nagad) to confirm your identity. This information is used solely for account verification and fraud prevention.

3. Purpose of Data Use

299com uses your information only for the following purposes:

Account creation, identity verification, and age confirmation
Processing deposit and withdrawal transactions
Providing bonuses, promotions, and VIP benefits
Customer support in Bengali and 24/7 live chat service
Preventing fraud, money laundering, and suspicious activity
Responsible gaming monitoring — identifying patterns of excessive play
Improving service quality and resolving technical issues
Meeting legal obligations and cooperating with regulators
Sending important account-related notifications

We do not sell your information to third parties for marketing or advertising purposes without your explicit consent.

4. Sharing and Disclosure of Information

299com does not sell your personal information to any third party. However, limited information may be shared in the following circumstances:

4.1 Service Providers

Minimum necessary information may be shared with our trusted service providers for payment processing, identity verification, fraud prevention, and IT infrastructure management. They operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from law enforcement, or for other legal reasons. In such cases, only the information legally required is provided.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance if such a change occurs.

4.4 Security and Fraud Prevention

Relevant information may be shared with security partners to maintain site security and prevent fraudulent activity.

5. Cookies and Tracking Technologies

299com uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of our services.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the platform — such as maintaining login sessions, security verification, and processing payment transactions. They cannot be disabled.

5.2 Functionality and Analytics Cookies

These cookies help us understand how users are using the platform, which pages are visited most, and where there is room for improvement. This information is analyzed in aggregate and is not used to identify individuals.

5.3 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that doing so may cause some features of the platform to not work correctly.

6. Data Security Measures

299com takes industry-standard technical and organizational measures to ensure the security of your personal information:

SSL Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL technology.
Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
Access Controls: Only authorized staff are granted access to data on a need-to-know basis.
Firewall and Security Monitoring: Our systems are under 24/7 security monitoring.
Two-Step Verification: An additional verification layer is used for sensitive account actions.
Regular Security Audits: System audits are conducted regularly by third-party security experts.

While we take every precaution, it is not possible to guarantee 100% security for data transmitted over the internet. We commit to resolving any security incident promptly.

7. Data Retention Period

299com retains your information only for as long as it is necessary. General guidelines:

Active account data: for as long as the account remains active
After account closure: for a specified period as required by law
Transaction records: for the period required under financial regulations
Customer support communication history: for a relevant period after resolution
Fraud prevention data: as needed for risk assessment

Once the designated period has passed, your personal information is securely deleted or anonymized.

8. Your Rights

As a 299com user, you have the following rights:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Rectification

If the information we hold about you contains any errors or is incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances — such as when you withdraw consent or when the data is no longer needed — you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal or regulatory obligations.

8.4 Right to Object to Processing

In specific circumstances you may object to the processing of your information. For marketing communications, you have the option to unsubscribe at any time.

8.5 Exercising Your Rights

To exercise any of the above rights, write to us at: [email protected]. We will respond as quickly as possible after verifying your identity.

9. Protection of Minors' Information

299com strictly prohibits registration and participation by anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child has created an account, please contact us immediately at [email protected].

10. International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same high standard of protection is maintained. For data transfers, we use appropriate safeguards — such as contractual protection provisions.

11. Third-Party Links and Services

Our platform may sometimes reference third-party services, such as payment service providers. These third parties have their own privacy policies, and 299com is not responsible for how your information is handled on their platforms. We recommend that you read the privacy policies of the relevant services.

12. Changes to This Policy

299com reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

Updating the "Last Updated" date at the top of the page
Sending a notification email to registered users
Displaying a relevant message after login on the platform

Continuing to use 299com after a change is made will be considered acceptance of the revised policy. If you do not agree to the updated policy, please request that your account be closed.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Email: [email protected]
Live Chat: Bengali support available 24/7

We are committed to responding to all privacy-related requests within business days. Complex requests may take a little longer, but we treat every request with care.

299com believes that transparency and trust are the foundation of a lasting relationship. Protecting your privacy is not just a legal obligation for us — it is part of our values.

299com Privacy Policy —Your Information Is Safe with Us